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Continue ShoppingLast updated: 3 October 2026
We want you to love what you ordered. Here is how cancellations, exchanges and refunds work at Cypher Clothing.
1. Order cancellation
- You can cancel your order before it is dispatched by contacting us with your order number. You will receive a full refund to your original payment method.
- Once an order has been dispatched it can no longer be cancelled, but you can request a size exchange after delivery as explained below.
- Personalised (custom name) products cannot be cancelled once production has started.
2. 7-day size exchange
- If the size doesn’t fit, you can request an exchange within 7 days of delivery.
- The product must be unused, unwashed and returned with its original tags and packaging.
- We will exchange it for a different size of the same product, subject to availability. If your size is not available, you can choose another design of the same value or a refund to your original payment method.
- We arrange a reverse pickup wherever our courier partners service your pin code; otherwise we will share the address for you to send the product back.
3. Damaged, defective or wrong product
If you receive a damaged, defective or incorrect product, contact us within 7 days of delivery with your order number and clear photos (an unboxing video helps). After verification we will send a replacement or issue a full refund, and we will cover the return shipping.
4. Refunds
- Refunds are offered only for orders cancelled before dispatch, for damaged, defective or incorrect products, or when an exchange size is unavailable.
- Approved refunds are processed to your original payment method within 5–7 business days. Your bank may take a few additional days to reflect the amount.
- Shipping charges are refunded only when the product was damaged, defective or incorrect.
5. Items not eligible for exchange
- Personalised or custom-printed products (unless damaged, defective or incorrect)
- Products that have been used, washed, altered or are missing their original tags
- Requests made more than 7 days after delivery
6. How to raise a request
Email us at [support email address] or WhatsApp [+91 XXXXX XXXXX] with your order number, the reason for the request and photos where relevant, or use our Contact Us page. We will reply within 1–2 business days.